Shipping policy

SHIPPING POLICY

Orders are processed as quickly as possible after payment is received. Processing times may vary during weekends, holidays, product launches, or periods of high order volume.

Shipping costs and available delivery methods are shown at checkout before payment is completed.

Once an order has been shipped, HCP Comfort is not responsible for carrier delays, weather delays, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address. Orders returned because of an incorrect or incomplete address, refused delivery, or failure to claim the package are not automatically eligible for a refund. Additional shipping charges may apply for reshipment.

If your package is lost, damaged, or marked delivered but cannot be located, please contact the shipping carrier first and then contact HCP Comfort with your order number and any available supporting information.

Free shipping promotions, when offered, are subject to the terms shown at checkout.

By placing an order, you agree to this Shipping Policy.