Refund policy

REFUND POLICY — ALL SALES ARE FINAL

All purchases from HCP Comfort are final sale. We do not accept returns, exchanges, or refunds for change of mind, buyer’s remorse, incorrect size or color selection, duplicate purchases, or sale/promotional items.

Orders are processed quickly and cannot be guaranteed for cancellation or modification once submitted.

If you receive an item that is damaged, defective, or materially different from what you ordered, contact HCP Comfort within 48 hours of delivery. Please provide your order number and clear photos of the item, packaging, and shipping label.

If the issue is verified, HCP Comfort may provide a replacement, store credit, or refund when required by applicable law.

Items that have been worn, washed, used, altered, or damaged after delivery are not eligible for return, exchange, or refund.

Shipping delays do not qualify for refunds. Orders returned because of an incorrect address, refused delivery, or failure to claim the package are not automatically eligible for a refund. Additional shipping charges may apply for reshipment.

By completing a purchase, you acknowledge and agree that all sales are final except where a remedy is required by applicable law.